Wednesday, January 12, 2011

Globalizing American Culture:: Coming to an Overseas Callcenter Near You

Vice can be pretty hard to take, but I found bits of this interesting. While many Americans and Canadians get frustrated at overseas callcenters, hope and help are on the way. The outsourcing capital, Bangalore, is now a hotbed of training on how to converse with Americans and getting down with the pop culture banter and lingo.

Unfortunately for Bangalore, the cost of living and wages are going up, so jobs are moving elsewhere. With US unemployment still high, perhaps companies will follow Wham-O's lead in moving back to the US to take advantage of the—cheap labour.

Twitterversion:: [blog+video] Those annoyed by outsourced call centres in Bangalore—help is on the way. {via Vice} @Prof_K

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